Terms & Conditions

Shipping:

Your online order (in-stock items) will be processed and shipped within 2-3 business days after receipt of your order. Estimated FedEx Ground shipping rates are for the continental U.S. states only. Hawaii, Alaska and Puerto Rico  will be an additional charge. No international shipping, U.S. only.

Product Return/Exchange Policy:

You may return items within 30 days of receipt in its original/re-sellable condition. All return items MUST have a Return Authorization Number (RMA#).

UNAUTHORIZED RETURNS WILL BE REFUSED.

Please contact our Returns Department at (949) 753-1188 or e-mail: customerservice@stitchmasterinc.comfor a Return Authorization Number.

Please enclose a copy of your packing list with your return. If you do not have a copy of your packing list, please indicate the order number, your name and address along with a list of the items you are returning and send the package to:

Stitchmaster Inc.
15 Edelman
Irvine, CA 92618

Please indicate the reason for the return on the packing slip. Please, write the Return Authorization Number (RMA #) on the address label of the package. It is recommended to send the package via a traceable shipping method. However, Stitchmaster Inc. will not be responsible for return shipping charges or tracking your return item. Stitchmaster Inc. is not responsible for improperly delivered packages or packages damaged in transit.

SHIPPING CHARGES ARE NOT REFUNDABLE.

• For refunds a restocking fee may apply.
• For an exchange please include a list of the items you would like in exchange. Outbound shipping applies to exchanges.

 

One-Year Limited Manufacturers Warranty:

All products come with a limited manufacturer warranty against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of purchase. This warranty does not cover damage caused by improper use, neglect, or pet damage.

 

Care and Washing Instructions:

Your Animated Pet crate cover can be washed using your regular washing machine. To launder the crate cover, remove any heavy soiling from the cover that may exist. Fasten all straps to themselves and close all zipper openings in the crate cover.

WASH USING COLD WATER ONLY & DRY ON THE LOWEST HEAT SETTING POSSIBLE. DO NOT USE BLEACH.